Compliments and Complaints

At HM Finance Group, your feedback matters. Whether it’s a compliment that brightens our day or a concern that challenges us to improve, we’re here to listen.

How to Share:

1. Compliments: If you’ve had a positive experience with our services or team, we’d love to hear about it! Send your compliments to admin@hmfinancegroup.com.au. Your encouragement fuels our commitment to excellence.

2. Complaints: We take all complaints seriously and view them as opportunities to enhance our services. If you have any concerns, please email us at admin@hmfinancegroup.com.au. We’ll investigate promptly and work towards a resolution.

What to Include:

• Provide specific details.
• Mention the date and any individuals involved.
• Your contact information for follow-up.

Our Commitment:

• Timely acknowledgment of your feedback.
• Transparent investigation and resolution process.
• Continuous improvement based on your input.

Your insights contribute to the ongoing evolution of HM Finance Group. Thank you for being a part of our journey.